Shipping policy
Thank you for visiting and shopping at Imtron Electronics
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm CST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will contact you via email or phone if there are any delays.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. These charges will be added to your invoice unless you provide your UPS/FedEx account number.
Overnight delivery is only available for orders with delivery addresses within the continental United States.
Shipment to P.O. boxes or APO/FPO addresses
Imtron.com ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Damages
Imtron.com is not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Any shipments made outside the US will be shipped and invoiced using your carrier account. We do not ship to any embargoed countries.
Customs, Duties, and Taxes
Imtron.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including outgoing tariffs, taxes, and other costs).
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the carrier. If we cannot validate the address, we will try to contact the customer to provide an updated address.
Imtron Electronics will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Call 855-740-8421
- Or alert us at sales@imtron.com
Customer is responsible for filing a claim with their shipping carrier. We will replace or refund your order when the claim process is resolved.
